1. How many languages does your POS software support?

   Answer: It supports English, Japanese, Spanish, Thai, German, Arabic and more.

2. Do you provide on-site installation service for the POS software?

   Answer: Yes, we do.

3. Can the devices be installed with English Windows 10 or Windows 11?

   Answer: Yes, we can pre-install the system according to your requirements.

4. Is there a user manual or tutorial for your POS software?

   Answer: Yes, we provide detailed user tutorials.

5. Do you support customization for your equipment?

   Answer: Yes, we provide full customization including structure, appearance, functions and configurations.

6. Do you accept OEM orders for your machines?

   Answer: Yes, OEM is available.

7. Can we ship the machines by LCL (less than container load)?

   Answer: Yes, LCL shipment is supported.

8. How long is the warranty for your devices?

   Answer: The standard warranty period is 1 year. Custom warranty terms are also available.

9. Which shipping method do you recommend?

   Answer: Sea freight is recommended. Air freight is generally not supported as our devices contain batteries.

10. How long is the production lead time?

    Answer: In-stock items can be shipped immediately. Customized orders normally take 10–20 working days.

11. How many units can be loaded in a full container?

    Answer: The quantity varies by product size. A 40HQ container holds about 70 cubic meters, and a 20GP container holds about 29 cubic meters. Exact loading quantity will be calculated based on product package size after order confirmation.

For any other questions, please feel free to contact our customer service team. We will reply to you promptly!